Frequently Asked Questions (FAQ)
Company & Policies
No, we do not have a physical store. However, you can collect your order from our office at:
Address: Cnr Laing and Scheepers Street, Secunda, Mpumalanga, 2302.
Product & Customization
Yes, we offer a range of pre-built PCs. You also have the option to customize your own build according to your preferences. For custom builds or inquiries, feel free to contact sales@mtkcomputers.com.
You’ll need to check that your motherboard’s socket type, chipset, memory slots, expansion slots, and power connectors are compatible with the CPU, RAM, GPU, storage devices, and peripherals you intend to use.
Absolutely! Please contact sales@mtkcomputers.com for special orders or assistance sourcing specific components.
Yes, all products displayed on our website are currently in stock and available for immediate purchase.
Ordering, Shipping & Delivery
Delivery typically takes 3–7 days. For custom builds, delivery may take up to 14 days, depending on parts availability.
Yes. We offer free delivery within Secunda. Nationwide delivery is free for orders over R2000.00.
Yes, you’ll receive a tracking link via email once your order has been shipped.
Payment & Security
We accept card payments (credit and debit).
Yes. Our website uses SSL encryption, is PCI-compliant, and follows strict data privacy protocols to ensure your information is protected.
Returns, Warranty & Support
- ● Items can be returned within 14 days of delivery.
- ● Returned products must be:
- ○ Unused and in their original condition.
○ Packaged with all accessories, manuals, and tags included.
- ● A receipt or proof of purchase is required.
- ● In line with the CPA, a handling fee of up to 15% may apply if the product/packaging is not in its original condition.
Non-returnable items:
● Software licenses or digital downloads.
● Opened consumables (e.g., printer ink, batteries).
To initiate a return, email admin@mtkcomputers.com with your order number and reason for return. Our team will provide further instructions.
Yes. Warranty periods vary by product:
- ● Laptops, Desktops, Servers: 1–3 years (depending on brand/model)
- ● Printers and Peripherals: 12 months
- ● Monitors and Accessories: 12–36 months
- ● Software and Licensing: No warranty on functionality (subject to license terms)
Email us at admin@mtkcomputers.com with the following:
- ● Order number
- ● Item(s) you wish to return
- ● Reason for return
- ● Photos (if the item is damaged or incorrect)
We’ll review your request and respond within 3 business days with return instructions.
Please package the item securely in its original packaging, including all accessories and manuals. Return shipping costs are the customer’s responsibility unless the issue is due to our error.
Warranty Claim Process (After 14 Days or for Faulty Products): Email admin@mtkcomputers.com with:
- ● Order number
- ● Product name and serial number (if applicable)
- ● Description of the issue
- ● Photos of the fault
We’ll assess whether the issue qualifies under the manufacturer’s warranty policy. If approved, we’ll either:
- ● Provide instructions for product inspection,
- ● Refer you to an authorized service center, or
● Arrange a repair, replacement, or refund depending on the situation.
Yes! Visit our support portal or live chat for assistance.
Yes, we’re here to help. Check out our support portal or live chat.
Business & Institutional Sales
Yes, we offer bulk pricing and tailored B2B services for businesses, schools, and other institutions. For quotes and assistance, please contact us at sales@mtkcomputers.com.
Yes. Please email sales@mtkcomputers.com for tailored quotes and tax-exempt orders.
Order Documentation
Yes. A tax invoice will be issued for every purchase.